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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marion

September 24, 2026

5  out of  5
rating by Marion
"I talked with Marty. My questions were answered so completely and quickly. I recommend State Farm to anyone looking for all types of insurance coverage"
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Larkee Bryant

September 23, 2026

5  out of  5
rating by Larkee Bryant
"Gives exceptional service!!!
6/22/2026 - great service!!"
We responded:
"Mrs. Bryant, thank you for your review. PHSF appreciates your business and will continue to value you as a policy holder. "
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Katina Owl

September 18, 2026

5  out of  5
rating by Katina Owl
"Very helpful and there if you need help"
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Wendy F

September 16, 2026

5  out of  5
rating by Wendy F
"Excellent service always been there when needed. Thank you all for your help!!"
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Thomas Lambert

September 14, 2026

3  out of  5
rating by Thomas Lambert
"Great service. Exceptional!!!"
We responded:
"Mr. Lambert, thank you for you the review and being a valuable part of the PHSF family. "
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Kaylyn

September 11, 2026

5  out of  5
rating by Kaylyn
"Mr. Humphries was very informative and helpful in my auto insurance policy process! I would highly recommend him! Thank you, Paul!"
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Taunya

September 9, 2026

5  out of  5
rating by Taunya
"What an exceptional experience I have had with State Farm and specifically Eric Krist. The entire process was so quick and easy and explained to me so well.
I am so excited to have a local insurance agency someone I can actually pick up the phone and call versus GEICO or progressive who I have dealt with for years.
If you’re looking for Insurance I 10/10 recommend
Eric Krist at State Farm!!"
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Chloe T

September 2, 2026

1  out of  5
rating by Chloe T
"You can’t never call them, I called them for multiple times. Even I left a message, they never call back."
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LeMoine Robinson

September 1, 2026

5  out of  5
rating by LeMoine Robinson
"Excellent service great person and office to do business with. I would certainly recommend for auto, home, life insurance"
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Courtney And Alicia Reed

September 1, 2026

5  out of  5
rating by Courtney And Alicia Reed
"Paul helped me create a legacy plan for my children. He also assisted my daughter who is a college student with getting a renters policy and personal articles for her laptop and tablet."
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troy studebaker

September 1, 2026

5  out of  5
rating by troy studebaker
"Paul Humphries Insurance is truly the best in the business.

In my opinion, Paul Humphries and his entire team deserve to be recognized as one of the very best insurance agencies in East Tennessee. Their level of service, professionalism, and genuine care for their clients is something you don’t come across every day. I would confidently recommend them not only throughout East Tennessee, but across Tennessee and, honestly, beyond.

What really sets Paul and his team apart is that they genuinely care about their clients. They take the time to listen, understand your needs, and help you find the right coverage without making you feel pressured or trying to sell you something you don’t need. They are down-to-earth, honest, approachable people who treat their clients like real people—not just another policy number.

Insurance can be complicated, but Paul and his team make the process straightforward and easy to understand. They are there when you need them, they answer your questions, and they make you feel like someone is actually looking out for your best interests.

If you’re looking for an insurance agency that combines professionalism with genuine personal service, I highly recommend Paul Humphries Insurance. In my experience, they set the standard for what an insurance agency should be.

Five stars doesn’t really say enough. Paul Humphries and his team have earned every one of them."
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Ron Wollard

August 26, 2026

5  out of  5
rating by Ron Wollard
"I spoke with Marty and she was very helpful to get me a new insurance card and also to check on a claim status."
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Michael Campbell

August 5, 2026

5  out of  5
rating by Michael Campbell
"Good guy gonna get you what you need and keep the price down."
We responded:
"Mr. Campbell, thanks for your review and being a valued customer with PHSF."
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Kevin Long

August 4, 2026

5  out of  5
rating by Kevin Long
"Mr. Humphries was very instrumental in getting me a great quote on car insurance...He was very professional and helpful on some vital information for life insurance."
We responded:
"Mr. Long, thank you for the review. I take great pride is building awareness for the benefits of life insurance and how impactful it can be to families. "
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daniel foster

August 4, 2026

5  out of  5
rating by daniel foster
"How was very professional, friendly and diligent in getting me the information I requested."
We responded:
"Mr. Foster, thank you for the 5* review. It was truly a pleasure helping you protect your autos and home. If there is anything we can do to help your family and friends, please let me know. "
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Jaylen Foster (A_BLUJay)

August 4, 2026

5  out of  5
rating by Jaylen Foster (A_BLUJay)
"I had the pleasure of working with Paul for my insurance, and I was really impressed. Paul knows his stuff, is super professional, and always quick to respond. He took the time to get to know my situation and gave me clear, detailed advice to make sure I got the best coverage. His attention to detail and friendly vibe made everything go smoothly. I totally recommend Paul to anyone looking for awesome insurance services five star indeed."
We responded:
"Jaylen, thanks for the great review and allowing my office to serve your insurance needs. "
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the golden 20

August 4, 2026

5  out of  5
rating by the golden 20
"I recently had the pleasure of working with Paul for my insurance needs, and I couldn’t be more impressed. Paul is knowledgeable, professional, and incredibly responsive. He took the time to understand my situation and provided clear, thorough guidance to ensure I had the best coverage. His attention to detail and friendly approach made the whole process seamless. I highly recommend Paul to anyone looking for top-notch insurance services—definitely a five-star experience!"
We responded:
"I cant began to tell you how grateful our office is to provide this community with our service. Thank you for the review and letting people know about PHSF top notch team. "
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Ilona Demura

July 23, 2026

5  out of  5
rating by Ilona Demura
"Great experience! Best quote! Saved me hundreds of $$! Eric was super easy to work with - very professional, patient, and communicated every update!"
We responded:
"Ilona, thank you for the review and sharing your experience with our PHSF team. We look forward to servicing any future needs you may have.
"
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Starla

June 26, 2026

5  out of  5
rating by Starla
"Excellent service!!!"
We responded:
"Hi Starla, thank you for your review and allowing PHSF to provide your insurance needs."
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Mark Reddaway

June 26, 2026

5  out of  5
rating by Mark Reddaway
"Jamal gave me quick, friendly, and professional service. Paul Humphries State Farm cares about their clients!"
We responded:
"Mr. Reddaway, thank you for the 5* review and being a valued policy holder with our office. "
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Amber Mathis

June 24, 2026

5  out of  5
rating by Amber Mathis
"Very patient and helpful. I'm very happy with my move to Paul Humphries State Farm."
We responded:
"Amber, thank you so much for your review. My team takes pride in helping our policy holders."
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I Love Learning

June 24, 2026

5  out of  5
rating by I Love Learning
"Paul Humphries- State Farm Insurance agency is great and affordable. All the agents are very professional and helpful. Jamal Irby is exceptional and he goes far and beyond to make you get what you need. Thank you all for being so great and having excellent customer service."
We responded:
"Thank you for the review and the major shout for our amazing team member Jamal."
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Han Nguyen

June 17, 2026

5  out of  5
rating by Han Nguyen
"I just had a great experience with them earlier, they are very helpful and are willing to answer all of my problems, I have State Farm for 20 years and more to come. Thankyou"
We responded:
"Han, thank you for the review and being a loyal customer to our agency. "
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Jaquetta Brooks

June 5, 2026

5  out of  5
rating by Jaquetta Brooks
"Thanks for your help and all you do!"
We responded:
"Ms. Brooks, thank you for the review. It has been an absolute pleasure getting to know you and your amazing family. I look forward to providing you with the best insurance service for years to come. "
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molly lewis

June 3, 2026

5  out of  5
rating by molly lewis
"Recently had an issue with my auto billing, I called Paul Humphries State Farm spoke to a very nice man who didn’t promise to fix it but promise to get to the bottom of the issue. He literally called back within minutes resolving the matter. Above and Beyond. I’m very satisfied with their insurance and those who work at the location, always very helpful. Even when it’s a computer issue they get to the bottom of it. Thank you!!! 5 stars."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "