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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dastynn Sandoval

Dastynn Sandoval

May 21, 2026

5  out of  5
rating by Dastynn Sandoval
"The best auto insurance in the entire country and world"
We responded:
"Wow, what an amazing way to make us feel special. Let folks know we are just a call away. "
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Carlos C

May 18, 2026

5  out of  5
rating by Carlos C
"Shout out to Jamal for helping me with my payments. Thank you so much, and to the rest of the team here. They are professional and helpful. GOAT service"
We responded:
"Carlos, thank you for the amazing review. Our office takes great pride in providing our policy holders with exceptional service."
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Sarah Beth Greene

May 6, 2026

5  out of  5
rating by Sarah Beth Greene
"Helped with everything, I didnt have to worry about nothing! Jamal was amazing!"
We responded:
"Sarah, thank you for the review and the great plug for Jamal. He has become such a great asset to our team. "
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K DeTrinis

May 4, 2026

5  out of  5
rating by K DeTrinis
"We received top notch personalized service with Eric Krist through Paul Humphries State Farm office. He was professional and courteous and we want to thank him for a great rate! Highly recommended!"
We responded:
"Hi Jim & Kim, thank you so much for the review and allowing our amazing team member Eric to take care of your needs. "
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Kim von Mitch

May 1, 2026

5  out of  5
rating by Kim von Mitch
"Questions are answered promptly and always very helpful"
We responded:
"Mrs. Kim, thank you so much for the review and for allowing me to take care of you and the family. That is the least I can do for all those amazing meals you provided to me and the MC Football family for all those years. "
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Julie Griffis

May 1, 2026

5  out of  5
rating by Julie Griffis
"I have been with this agency for along time , C. Hartsell days, I was worried when it changed over the customer service would change but it has not! Same great service and customer care as always, they answer my questions and have helped me navigate a few “ worst case scenarios” too. It might be higher priced insurance but for the level of care I get I feel fully covered , supported, protected via their guidance via the Team @ Humphries State Farm!"
We responded:
"Hi Julie, I cant thank you enough for allowing our office to provide the continued service to you and your family. "
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Nikki Cox

April 30, 2026

1  out of  5
rating by Nikki Cox
"After parting ways with Progressive, I transitioned to Paul Humphries State Farm. The lady who facilitated my switch was impressively knowledgeable, courteous, and provided clear explanations of insurance concepts in an easily comprehensible manner. Unfortunately, following her departure, my rates increased, and I encountered rudeness, unprofessionalism, and incompetence from the office staff, including Marty and Eric. Paul, while you may possess a pleasant demeanor, it seems that your team necessitates further training."
We responded:
"Mrs. Cox, I am sorry to hear about your experience - this isn't the level of service we aim to provide. Please reach out to me directly at 865-688-4651 so I can personally address this with you. "
Profile photo of DAPHNE BINKLEY (D.B)

DAPHNE BINKLEY (D.B)

April 22, 2026

5  out of  5
rating by DAPHNE BINKLEY (D.B)
"State Farm as well as Paul Humphries, has been amazing to work with; uber responsive, impeccable customer service and extremely knowledgeable. Highly recommend! Thanks SF and Paul!!"
We responded:
"Daphne, I really appreciate the review. The goal for myself and this office is to provide exceptional service to every policy holder associated with this office. Thank you for being a part of that. "
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Jamal Irby

April 17, 2026

5  out of  5
rating by Jamal Irby
"Paul made it an easy process to get insurance. I recommend him to anyone who needs insurance."
We responded:
"Mr. Irby, thank you for allowing PHSF to provide you with your needs and the recommendation. "
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Madison Waters

April 17, 2026

5  out of  5
rating by Madison Waters
"Paul is professional, kind, and very knowledgeable. He takes the time to clearly explain my life insurance options and always makes me feel comfortable and confident in my decisions. Highly recommend."
We responded:
"Madison, thank you for the review and revealing my passion for providing assistance to my policy holders, especially when it comes to Life Ins."
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Rick violet

April 17, 2026

5  out of  5
rating by Rick violet
"Very courteous and efficient. Easy to work with."
We responded:
"Rick, thanks for your review. You are greatly appreciated and valued as a customer with PHSF."
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Nathan Clapp

April 13, 2026

5  out of  5
rating by Nathan Clapp
"I’ve been with Paul Humphries ever since he took over this office. They make it easy and have always taken care of us."
We responded:
"Nathan, your review is greatly appreciated. I look forward to serving you and your families needs in years to come. "
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Melanie Wilck

April 8, 2026

5  out of  5
rating by Melanie Wilck
"Efficient and very courteous service."
We responded:
"Melanie, thank you for taking the time to complete the review. We appreciate your business and for being a part of PHSF agency. "
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Thomas Lambert

April 8, 2026

5  out of  5
rating by Thomas Lambert
"Great service."
We responded:
"Mr. Lambert, thank you for you the review and being a valuable part of the PHSF family. "
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Jimmy Walker

April 7, 2026

5  out of  5
rating by Jimmy Walker
"I was originally with Charles Hartsell and was transferred to Paul Humphries when Mr Hartsell retired. Mr Humprhries crew has been great to deal with. Always very helpful and informative. Updating me on various insurance laws/regulations that had changed. I highly recommend them!"
We responded:
"Mr. Walker, thank you for your review. I cant begin to tell you how fortunate I was to follow such an amazing agent in Mr. Hartsell. Thank you for allowing my office to provide your insurance needs. "
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Peggy Adcock-Malone

April 6, 2026

5  out of  5
rating by Peggy Adcock-Malone
"The staff are friendly, helpful and professional."
We responded:
"Hi Peggy, myself and my team at PHSF want to thank you for your review. We look forward to providing you with the same continued service in the future."
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Leslie W

April 6, 2026

5  out of  5
rating by Leslie W
"Eric was so helpful and took the stress out of bundling my home and auto insurance!"
We responded:
"Leslie, thanks a lot for the review and adding the great plug for Eric. We appreciate your business and allowing PHSF to provide your insurance needs. "
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Jasmine Harper

April 1, 2026

5  out of  5
rating by Jasmine Harper
"Great people! Great rates!"
We responded:
"Jasmine, thank you for your review. We truly appreciate you taking the time to share the amazing I have at PHSF. "
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Patricia Calhoon

April 1, 2026

5  out of  5
rating by Patricia Calhoon
"My husband has had State Farm Insurance for 30 years we love the service we get from our State Farm agent Paul Humphries the office staff is so respectful in any of our insurance needs."
We responded:
"Mrs. Calhoon, customers like you and your family are what makes what we do so awesome. Thank you for the review and being a part of the State Farm family. "
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me

March 24, 2026

5  out of  5
rating by me
"I worked with Eric, who is on Paul’s staff, on trying to design policies that best meet our needs. Eric was professional, courteous, honest and very competent. We need agents like Paul and Eric to navigate through the maze of complex insurance policies."
We responded:
"The review is greatly appreciated. Thank you."
Profile photo of Angela Llewellyn

Angela Llewellyn

March 3, 2026

5  out of  5
rating by Angela Llewellyn
"Paul has helped our family over the years in numerous ways! Whether it’s been small vehicle incidents that required towing an repair. Paul acts quickly and offers direction and guidance. Our washer flooded our downstairs recently and Paul made things so much easier by helping us get water remediation folks out quickly and helped us navigate the entire process. He has always been an advocate for us and we know that he is on our side. He will take good care of you as a client and friend!"
We responded:
"Thank you Mrs. Llewellyn for the amazing 5 star. I am humbled to have such awesome family. I am not sure if your husband realizes the impact he has had on my life since meeting him in 2013. The least I can do is make sure PHSF provide you all with the best service possible when the unexpected happens. "
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Tyler Pavlis

February 27, 2026

5  out of  5
rating by Tyler Pavlis
"Absolutely the best!"
We responded:
"Tyler, I surely appreciate the plug! Thank you for your business and allowing my office to provide your insurance needs. "
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Leon Ford

February 24, 2026

5  out of  5
rating by Leon Ford
"Very prompt! Professional! Paul is a joy to work with."
We responded:
"Mr. Ford, thank you for your review and I look forward to assisting you in the future. "
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Kaleb Krist

February 21, 2026

5  out of  5
rating by Kaleb Krist
"Eric made my time as a first time buyer very easy and gave me a great deal on my car"
We responded:
"Kaleb, myself and Eric really appreciate you taking the time to do the review. Thank you for allowing PHSF to service your insurance needs. "
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JeanAnn Smith

February 4, 2026

5  out of  5
rating by JeanAnn Smith
"Great experience overall. The team was professional, responsive, and took the time to explain my options clearly. I felt supported throughout the process and confident in the coverage I chose. Highly recommend."
We responded:
"Ms. Smith, thank you for your review and letting people know how amazing the PHSF team takes care of our Tennessee neighbors."