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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Starla

Starla

June 26, 2026

5  out of  5
rating by Starla
"Excellent service!!!"
We responded:
"Hi Starla, thank you for your review and allowing PHSF to provide your insurance needs."
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Mark Reddaway

June 26, 2026

5  out of  5
rating by Mark Reddaway
"Jamal gave me quick, friendly, and professional service. Paul Humphries State Farm cares about their clients!"
We responded:
"Mr. Reddaway, thank you for the 5* review and being a valued policy holder with our office. "
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Amber Mathis

June 24, 2026

5  out of  5
rating by Amber Mathis
"Very patient and helpful. I'm very happy with my move to Paul Humphries State Farm."
We responded:
"Amber, thank you so much for your review. My team takes pride in helping our policy holders."
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I Love Learning

June 24, 2026

5  out of  5
rating by I Love Learning
"Paul Humphries- State Farm Insurance agency is great and affordable. All the agents are very professional and helpful. Jamal Irby is exceptional and he goes far and beyond to make you get what you need. Thank you all for being so great and having excellent customer service."
We responded:
"Thank you for the review and the major shout for our amazing team member Jamal."
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Larkee Bryant

June 22, 2026

5  out of  5
rating by Larkee Bryant
"Gives exceptional service!!!
6/22/2026 - great service!!"
We responded:
"Mrs. Bryant, thank you for your review. PHSF appreciates your business and will continue to value you as a policy holder. "
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Han Nguyen

June 17, 2026

5  out of  5
rating by Han Nguyen
"I just had a great experience with them earlier, they are very helpful and are willing to answer all of my problems, I have State Farm for 20 years and more to come. Thankyou"
We responded:
"Han, thank you for the review and being a loyal customer to our agency. "
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Jaquetta Brooks

June 5, 2026

5  out of  5
rating by Jaquetta Brooks
"Thanks for your help and all you do!"
We responded:
"Ms. Brooks, thank you for the review. It has been an absolute pleasure getting to know you and your amazing family. I look forward to providing you with the best insurance service for years to come. "
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molly lewis

June 3, 2026

5  out of  5
rating by molly lewis
"Recently had an issue with my auto billing, I called Paul Humphries State Farm spoke to a very nice man who didn’t promise to fix it but promise to get to the bottom of the issue. He literally called back within minutes resolving the matter. Above and Beyond. I’m very satisfied with their insurance and those who work at the location, always very helpful. Even when it’s a computer issue they get to the bottom of it. Thank you!!! 5 stars."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Dastynn Sandoval

May 21, 2026

5  out of  5
rating by Dastynn Sandoval
"The best auto insurance in the entire country and world"
We responded:
"Wow, what an amazing way to make us feel special. Let folks know we are just a call away. "
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Carlos C

May 18, 2026

5  out of  5
rating by Carlos C
"Shout out to Jamal for helping me with my payments. Thank you so much, and to the rest of the team here. They are professional and helpful. GOAT service"
We responded:
"Carlos, thank you for the amazing review. Our office takes great pride in providing our policy holders with exceptional service."
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Sarah Beth Greene

May 6, 2026

5  out of  5
rating by Sarah Beth Greene
"Helped with everything, I didnt have to worry about nothing! Jamal was amazing!"
We responded:
"Sarah, thank you for the review and the great plug for Jamal. He has become such a great asset to our team. "
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K DeTrinis

May 4, 2026

5  out of  5
rating by K DeTrinis
"We received top notch personalized service with Eric Krist through Paul Humphries State Farm office. He was professional and courteous and we want to thank him for a great rate! Highly recommended!"
We responded:
"Hi Jim & Kim, thank you so much for the review and allowing our amazing team member Eric to take care of your needs. "
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Kim von Mitch

May 1, 2026

5  out of  5
rating by Kim von Mitch
"Questions are answered promptly and always very helpful"
We responded:
"Mrs. Kim, thank you so much for the review and for allowing me to take care of you and the family. That is the least I can do for all those amazing meals you provided to me and the MC Football family for all those years. "
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Julie Griffis

May 1, 2026

5  out of  5
rating by Julie Griffis
"I have been with this agency for along time , C. Hartsell days, I was worried when it changed over the customer service would change but it has not! Same great service and customer care as always, they answer my questions and have helped me navigate a few “ worst case scenarios” too. It might be higher priced insurance but for the level of care I get I feel fully covered , supported, protected via their guidance via the Team @ Humphries State Farm!"
We responded:
"Hi Julie, I cant thank you enough for allowing our office to provide the continued service to you and your family. "
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Nikki Cox

April 30, 2026

1  out of  5
rating by Nikki Cox
"After parting ways with Progressive, I transitioned to Paul Humphries State Farm. The lady who facilitated my switch was impressively knowledgeable, courteous, and provided clear explanations of insurance concepts in an easily comprehensible manner. Unfortunately, following her departure, my rates increased, and I encountered rudeness, unprofessionalism, and incompetence from the office staff, including Marty and Eric. Paul, while you may possess a pleasant demeanor, it seems that your team necessitates further training."
We responded:
"Mrs. Cox, I am sorry to hear about your experience - this isn't the level of service we aim to provide. Please reach out to me directly at 865-688-4651 so I can personally address this with you. "
Profile photo of DAPHNE BINKLEY (D.B)

DAPHNE BINKLEY (D.B)

April 22, 2026

5  out of  5
rating by DAPHNE BINKLEY (D.B)
"State Farm as well as Paul Humphries, has been amazing to work with; uber responsive, impeccable customer service and extremely knowledgeable.

Highly recommend!

Thanks SF and Paul!!"
We responded:
"Daphne, I really appreciate the review. The goal for myself and this office is to provide exceptional service to every policy holder associated with this office. Thank you for being a part of that. "
Profile photo of Jamal Irby

Jamal Irby

April 17, 2026

5  out of  5
rating by Jamal Irby
"Paul made it an easy process to get insurance. I recommend him to anyone who needs insurance."
We responded:
"Mr. Irby, thank you for allowing PHSF to provide you with your needs and the recommendation. "
Profile photo of Madison Waters

Madison Waters

April 17, 2026

5  out of  5
rating by Madison Waters
"Paul is professional, kind, and very knowledgeable. He takes the time to clearly explain my life insurance options and always makes me feel comfortable and confident in my decisions. Highly recommend."
We responded:
"Madison, thank you for the review and revealing my passion for providing assistance to my policy holders, especially when it comes to Life Ins."
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Rick violet

April 17, 2026

5  out of  5
rating by Rick violet
"Very courteous and efficient. Easy to work with."
We responded:
"Rick, thanks for your review. You are greatly appreciated and valued as a customer with PHSF."
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Nathan Clapp

April 13, 2026

5  out of  5
rating by Nathan Clapp
"I’ve been with Paul Humphries ever since he took over this office. They make it easy and have always taken care of us."
We responded:
"Nathan, your review is greatly appreciated. I look forward to serving you and your families needs in years to come. "
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Melanie Wilck

April 8, 2026

5  out of  5
rating by Melanie Wilck
"Efficient and very courteous service."
We responded:
"Melanie, thank you for taking the time to complete the review. We appreciate your business and for being a part of PHSF agency. "
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Thomas Lambert

April 8, 2026

5  out of  5
rating by Thomas Lambert
"Great service."
We responded:
"Mr. Lambert, thank you for you the review and being a valuable part of the PHSF family. "
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Jimmy Walker

April 7, 2026

5  out of  5
rating by Jimmy Walker
"I was originally with Charles Hartsell and was transferred to Paul Humphries when Mr Hartsell retired. Mr Humprhries crew has been great to deal with. Always very helpful and informative. Updating me on various insurance laws/regulations that had changed. I highly recommend them!"
We responded:
"Mr. Walker, thank you for your review. I cant begin to tell you how fortunate I was to follow such an amazing agent in Mr. Hartsell. Thank you for allowing my office to provide your insurance needs. "
Profile photo of Peggy Adcock-Malone

Peggy Adcock-Malone

April 6, 2026

5  out of  5
rating by Peggy Adcock-Malone
"The staff are friendly, helpful and professional."
We responded:
"Hi Peggy, myself and my team at PHSF want to thank you for your review. We look forward to providing you with the same continued service in the future."
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Leslie W

April 6, 2026

5  out of  5
rating by Leslie W
"Eric was so helpful and took the stress out of bundling my home and auto insurance!"
We responded:
"Leslie, thanks a lot for the review and adding the great plug for Eric. We appreciate your business and allowing PHSF to provide your insurance needs. "