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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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JOHN

April 29, 2025

5  out of  5
rating by JOHN
"Got a used car from my sister in law. Texted the documents to Paul Humphries and they set me up quickly with insurance. I am very happy as always with the service I get from State Farm."
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Leslie Dombrowski

April 29, 2025

5  out of  5
rating by Leslie Dombrowski
"Had a great experience talking to Eric. He quoted me on all my insurance needs. Excellent customer service!"
We responded:
"Thank you for the great review, Leslie! We're so glad to hear that Eric was able to provide you with excellent service and help with all your insurance needs. We appreciate you taking the time to share your positive experience, and we're here anytime you need us!"
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Tabi Lorenzo

April 23, 2025

5  out of  5
rating by Tabi Lorenzo
"Hola muy buenas tardes es un excelente servicio gracias"
We responded:
"Gracias por su comentario. Le agradecemos su negocio. "
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Andie Dills

April 22, 2025

5  out of  5
rating by Andie Dills
"PHSF goes above and beyond for their clients! Super friendly and helpful."
We responded:
"Thank you so much for your kind words, Andie! We truly appreciate you taking the time to share your positive experience with us. Our team at Paul Humphries State Farm is committed to providing friendly, helpful service, and we’re thrilled to hear that we exceeded your expectations. We look forward to continuing to support you!"
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Richard Jordan

April 10, 2025

5  out of  5
rating by Richard Jordan
"He was very nice and very helpful. Thanks Mr paul"
We responded:
"Mr. Jordan, I greatly appreciate the review and being able to assist you with your insurance needs."
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kathy minor

April 5, 2025

5  out of  5
rating by kathy minor
"Great Insurance guy!"
We responded:
"Kathy, thank you for your review. We are proud to serve you and provide you with your insurance needs. "
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John Hearns

April 2, 2025

5  out of  5
rating by John Hearns
"Paul Humphries is a great insurance person. He answered all of my questions on point. I will let all of my family and friends know to come and visit him."
We responded:
"Mr. Hearns, you are greatly appreciated for your review and the shout out. Thank you! "
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Nathan Clapp

March 25, 2025

5  out of  5
rating by Nathan Clapp
"I’ve been with Paul Humphries ever since he took over this office. They make it easy and have always taken care of us."
We responded:
"Nathan, your review is greatly appreciated. I look forward to serving you and your families needs in years to come. "
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Exploration Rader

February 28, 2025

5  out of  5
rating by Exploration Rader
"Amazing Experience and just a wholesome organic feeling speaking and dealing with Mr. Humphries. Words can’t put into perspective on how great and amazing this man is, and I would recommend him to anyone I ever come across because he’s not just an agent but can be considered as family with how well you are treated and taking care of. 10/10"
We responded:
"Christian, you are one of the prime reasons I love what I do. I know you will do big things in the future and I am proud to be your agent and get the witness your growth. "
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walter Geter

February 7, 2025

5  out of  5
rating by walter Geter
"Paul has always provided kind and courteous service and he has been very helpful to our family."
We responded:
"Walter, thank you for your review and allowing PHSF to be your agency!"
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Mark Bly

February 3, 2025

5  out of  5
rating by Mark Bly
"Paul is as quality as they come! Paul is thoughtful and considerate. Having recently had a vehicle rear-ended, I asked him a handful of questions both at the beginning and at the end of our claim process (as I was working with the claims agent in between). Every time Paul responded to my questions, he made it feel like I was his only priority (which was surely not the case as he has oodles of other clients). Paul is also knowledgeable of his craft. When we originally signed up for insurance with Paul, the advice he gave us about adjusting our policy (from what it was with our previous insurer) played out to our benefit (exactly as he described) in the very claim above. This is not even mentioning the precise information he provided every time I have asked a challenging question. We don't plan on ever leaving Knoxville, and we don't plan on ever switching our insurance policies from Paul either!"
We responded:
"Mr. Bly, I sincerely appreciate your review. Our office takes a great deal of pride in giving our policy holders the best service available. Thank you for allowing our office to serve you. "
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O Thomas

January 31, 2025

5  out of  5
rating by O Thomas
"Best agent in town. Everyone is so friendly and personable each time I call or visit the office. They answer my questions and assist me with no judgement. I wish they were licensed nationally so I could work with them in whatever state I moved to! Best customer service hands down."
We responded:
"Orvelle, thanks for your review. We appreciate the opportunity to serve you with your insurance needs. "
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Joseph Sublett

January 29, 2025

5  out of  5
rating by Joseph Sublett
"I had an issue with my mortgage (they purchased an expensive HOP despite having the documents supporting my coverage on 4 separate occasions over a 4 month period). One final call to my very helpful agent who has complied with their requirements for 4 months resulted in a text from the irresponsible mortgage company stating that they have now received what they have received 4 previous occasions. I won’t mention the Regions mortgage company that is responsible for this outrageous attempt to siphon even more money from me but be mindful of your Regions attempts to extract money for their inaction"
We responded:
"Thank you for sharing your positive insurance experience, Joseph! We're sorry you had to deal with such a frustrating situation, but we're so glad we could assist you in getting it resolved. Our State Farm team is always here to help and ensure your insurance needs are met smoothly. If you ever need anything else, don’t hesitate to reach out!"
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Michelle Toms

January 27, 2025

5  out of  5
rating by Michelle Toms
"I highly recommend Paul! He's very helpful, knowledgeable and professional! His quick response was greatly appreciated when I needed help on a property concern. Thank you Paul!"
We responded:
"Michelle, thank you so much for your review. "
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Nadalynn Williams

January 22, 2025

5  out of  5
rating by Nadalynn Williams
"Wonderful service!! Jesse was more than helpful when speaking on the phone, I would highly recommend!!!"
We responded:
"Hi Nadalynn, thank you for your kind words! We’re thrilled to hear that Jesse provided you with wonderful service. Your recommendation means the world to us, and we’re always here to help with any of your insurance needs!"
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Kimberly Norman

January 22, 2025

5  out of  5
rating by Kimberly Norman
"So after speaking with Paul and him going above and beyond to rectify the situation I renounce my bad review and give Paul 5 Stars!!"
We responded:
"Kimberly, we deeply value your feedback and sincerely apologize for the inconvenience you've experienced. However, it’s important to note that certain policies and processes are determined at the corporate level and are unfortunately beyond the control of our local office. That said, our team is here to advocate for you and assist in any way we can to help resolve the matter. Please don't hesitate to reach out to us directly so we can better understand your situation and provide support where possible."
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Kim Schneider

January 21, 2025

5  out of  5
rating by Kim Schneider
"Marty was quick in getting back to me and very helpful in making sure my renters insurance was up to date for the new year. Thanks Marty!"
We responded:
"Thank you, Kim, for your kind words! We're so glad Marty could assist you quickly and ensure your renters insurance is ready for the new year. If you have any other questions or needs, don't hesitate to reach out!"
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Kanitha Cox

January 16, 2025

5  out of  5
rating by Kanitha Cox
"Paul Humphries State Farm Team is amazing. The discounts they’ve gotten me the past few years is unmatched. Marty is great!! I needed to make some changes to my policy and she made sure I had what I needed & still feel comfortable on the road. People are always shocked when I tell them how much my insurance is for two cars & it’s State Farm! They are the best & thank you for all your help Marty!"
We responded:
"Kanitha, thank you for the kind words. Marty is amazing at what she does and takes great pride in helping people."
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Draven Fine

January 15, 2025

5  out of  5
rating by Draven Fine
"I spoke with Jesse on the phone and he was extremely friendly and helpful. This staff is the best when it comes to customer service and taking care of their people!"
We responded:
"Draven, thank you for the review and letting folks know how amazing the PHSF team is. "
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Hayden

January 13, 2025

5  out of  5
rating by Hayden
"It’s always a quick and easy call with Paul for my insurance needs. He goes above and beyond for his clients"
We responded:
"Westley, we very appreciate your review and being a valued policy holder with PHSF. "
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Dagney Krishna

January 9, 2025

5  out of  5
rating by Dagney Krishna
"Paul and his staff went above and beyond to assist me with my insurance needs. Friendly, professional, and informative. Thanks so much!"
We responded:
"Dagney, thank you for review and allowing PHSF to serve you with your insurance needs. "
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Abigail Flores

December 19, 2024

5  out of  5
rating by Abigail Flores
"Hola buenos días me Siento contenta con la atención de la señora Teresa me resultó muy interesante y buena Agente soy Doris padilla"
We responded:
"Muchas Gracias Doris. Su comentario es muy agradecido. Bienvenida a Paul Humphries State farm, estamos emocionados servir le. "
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steffany vasquez

December 17, 2024

5  out of  5
rating by steffany vasquez
"Excelente servicio y amabilidad"
We responded:
"Gracias Steffany por tu comentario positivo. Nuestro proposito es ofrecer gran servicio. "
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Iyahna Sawyer

December 17, 2024

5  out of  5
rating by Iyahna Sawyer
"Very quick and easy phone call with Bailey!!"
We responded:
"Iyahna, thank you so much for your review and allowing our team to assist you with your insurance needs. "
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Shauna Neely

December 16, 2024

5  out of  5
rating by Shauna Neely
"Wonderful staff! Bailey helped me get better auto insurance coverage and was very insightful throughout the entire experience. Thank you guys for everything"
We responded:
"Shauna, thank you for your review and the shout out to Bailey, a valued member of the PHSF team. "