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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nathan Clapp

Nathan Clapp

April 13, 2026

5  out of  5
rating by Nathan Clapp
"I’ve been with Paul Humphries ever since he took over this office. They make it easy and have always taken care of us."
We responded:
"Nathan, your review is greatly appreciated. I look forward to serving you and your families needs in years to come. "
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Melanie Wilck

April 8, 2026

5  out of  5
rating by Melanie Wilck
"Efficient and very courteous service."
We responded:
"Melanie, thank you for taking the time to complete the review. We appreciate your business and for being a part of PHSF agency. "
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Thomas Lambert

April 8, 2026

5  out of  5
rating by Thomas Lambert
"Great service."
We responded:
"Mr. Lambert, thank you for you the review and being a valuable part of the PHSF family. "
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Jimmy Walker

April 7, 2026

5  out of  5
rating by Jimmy Walker
"I was originally with Charles Hartsell and was transferred to Paul Humphries when Mr Hartsell retired. Mr Humprhries crew has been great to deal with. Always very helpful and informative. Updating me on various insurance laws/regulations that had changed. I highly recommend them!"
We responded:
"Mr. Walker, thank you for your review. I cant begin to tell you how fortunate I was to follow such an amazing agent in Mr. Hartsell. Thank you for allowing my office to provide your insurance needs. "
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Peggy Adcock-Malone

April 6, 2026

5  out of  5
rating by Peggy Adcock-Malone
"The staff are friendly, helpful and professional."
We responded:
"Hi Peggy, myself and my team at PHSF want to thank you for your review. We look forward to providing you with the same continued service in the future."
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Leslie W

April 6, 2026

5  out of  5
rating by Leslie W
"Eric was so helpful and took the stress out of bundling my home and auto insurance!"
We responded:
"Leslie, thanks a lot for the review and adding the great plug for Eric. We appreciate your business and allowing PHSF to provide your insurance needs. "
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Jasmine Harper

April 1, 2026

5  out of  5
rating by Jasmine Harper
"Great people! Great rates!"
We responded:
"Jasmine, thank you for your review. We truly appreciate you taking the time to share the amazing I have at PHSF. "
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Patricia Calhoon

April 1, 2026

5  out of  5
rating by Patricia Calhoon
"My husband has had State Farm Insurance for 30 years we love the service we get from our State Farm agent Paul Humphries the office staff is so respectful in any of our insurance needs."
We responded:
"Mrs. Calhoon, customers like you and your family are what makes what we do so awesome. Thank you for the review and being a part of the State Farm family. "
Profile photo of me

me

March 24, 2026

5  out of  5
rating by me
"I worked with Eric, who is on Paul’s staff, on trying to design policies that best meet our needs. Eric was professional, courteous, honest and very competent. We need agents like Paul and Eric to navigate through the maze of complex insurance policies."
We responded:
"The review is greatly appreciated. Thank you."
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Angela Llewellyn

March 3, 2026

5  out of  5
rating by Angela Llewellyn
"Paul has helped our family over the years in numerous ways! Whether it’s been small vehicle incidents that required towing an repair. Paul acts quickly and offers direction and guidance. Our washer flooded our downstairs recently and Paul made things so much easier by helping us get water remediation folks out quickly and helped us navigate the entire process. He has always been an advocate for us and we know that he is on our side. He will take good care of you as a client and friend!"
We responded:
"Thank you Mrs. Llewellyn for the amazing 5 star. I am humbled to have such awesome family. I am not sure if your husband realizes the impact he has had on my life since meeting him in 2013. The least I can do is make sure PHSF provide you all with the best service possible when the unexpected happens. "
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Tyler Pavlis

February 27, 2026

5  out of  5
rating by Tyler Pavlis
"Absolutely the best!"
We responded:
"Tyler, I surely appreciate the plug! Thank you for your business and allowing my office to provide your insurance needs. "
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Leon Ford

February 24, 2026

5  out of  5
rating by Leon Ford
"Very prompt! Professional! Paul is a joy to work with."
We responded:
"Mr. Ford, thank you for your review and I look forward to assisting you in the future. "
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Kaleb Krist

February 21, 2026

5  out of  5
rating by Kaleb Krist
"Eric made my time as a first time buyer very easy and gave me a great deal on my car"
We responded:
"Kaleb, myself and Eric really appreciate you taking the time to do the review. Thank you for allowing PHSF to service your insurance needs. "
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JeanAnn Smith

February 4, 2026

5  out of  5
rating by JeanAnn Smith
"Great experience overall. The team was professional, responsive, and took the time to explain my options clearly. I felt supported throughout the process and confident in the coverage I chose. Highly recommend."
We responded:
"Ms. Smith, thank you for your review and letting people know how amazing the PHSF team takes care of our Tennessee neighbors."
Profile photo of Savannah Grace DuBose

Savannah Grace DuBose

February 3, 2026

5  out of  5
rating by Savannah Grace DuBose
"Paul’s team is outstanding!"
We responded:
"Thank you Ms. DuBose, your review is greatly appreciated. "
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Lalita Stepanova

February 3, 2026

5  out of  5
rating by Lalita Stepanova
"I had a great experience with Mr. Humphries at State Farm. He was very knowledgeable, patient, and took the time to explain all my options so I could make the best decision based on my circumstances. I never felt rushed off the phone and truly felt that he had my best interests in mind. Highly recommend!"
We responded:
"Lalita, you rock! Thank you for review and recommending PHSF. "
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Adam Montgomery

February 2, 2026

5  out of  5
rating by Adam Montgomery
"Eric did a great job helping me pick a policy that was best for my needs while being conscious of my budget! Great customer service, highly recommend!"
We responded:
"Adam, thank you for the great review. We truly appreciate the opportunity to protect what matters to you most. If you ever know of someone who could use the same level of service, we're always here to help - Paul Humphries State Farm."
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Laura Jones

January 30, 2026

5  out of  5
rating by Laura Jones
"We have been with State Farm for more than 30 years. Paul and his team are awesome! They take care of all our insurance needs."
We responded:
"Ms. Jones, thank you for your review and being a valued with the PHSF agency. "
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Komma Hinch

January 8, 2026

5  out of  5
rating by Komma Hinch
"Rep was very helpful and informative."
We responded:
"Thank you Mrs. Hinch, we appreciate your business and allowing PHSF to provide your insurance needs."
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Martha Rivas

January 6, 2026

5  out of  5
rating by Martha Rivas
"Teresa Catalan was great at finding us the lowest price a month. She was very professional as well."
We responded:
"Thank you Martha, our rates have been phenomenal to kick off 2026. Thank you for your review and being a part of the PHSF family. "
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Desiree Catalan

January 5, 2026

5  out of  5
rating by Desiree Catalan
"I got great service from Teresa, she was super sweet."
We responded:
"Desiree, Teresa is an absolute rockstar. Thank you for the review and putting the word out. "
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Linda Brown

December 31, 2025

5  out of  5
rating by Linda Brown
"Paul is a professional person and helps with all insurance needs. Staff are also professional and caring. I recommend them for all insurance needs."
We responded:
"Ms. Brown, thank you tremendously for allowing my office to service your insurance needs. "
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Mark Long

December 23, 2025

5  out of  5
rating by Mark Long
"Very easy transactions from Paul and his team. Very prompt and informative. Glad to have my home needs handled by Paul."
We responded:
"Mark, I appreciate your review and letting the folks in TN know about our office. I hope you have a great start to 2026! "
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Todd Nye

December 22, 2025

5  out of  5
rating by Todd Nye
"Marty was very helpful & friendly"
We responded:
"Todd, thank you for your review. Marty has been the glue for the office for a long time. We appreciate your business and allowing us to service your insurance needs. "
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Broughton

December 18, 2025

5  out of  5
rating by Broughton
"Trenton was amazing, Very knowledgeable of the business very pleasant gentleman!!! Love working with him!"
We responded:
"Brock, the news is out. My team has been really took the next step when it comes to taking care of our policy holders. Thank you for the review! "